MATCHCORE SA – Shipping Policy

Effective Date: 5 July 2026

1. Overview

At MATCHCORE SA, we are committed to ensuring your order is processed efficiently and delivered as quickly and safely as possible. This Shipping Policy outlines how we process, dispatch, and deliver orders within South Africa.

2. Shipping Area

MATCHCORE SA currently ships to physical addresses throughout the Republic of South Africa.

At this time, we do not offer international shipping.

3. Order Processing

Orders are processed during normal business hours, Monday to Friday, excluding weekends and public holidays.

• Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

• Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

• During product launches, promotions, or peak periods, processing times may be extended. Customers will be notified where significant delays occur.

4. Delivery

MATCHCORE SA uses reputable third-party courier companies to deliver orders.

Estimated delivery times are:

These timeframes are estimates only and may vary due to factors outside of MATCHCORE SA's control, including adverse weather conditions, public holidays, courier delays, or other unforeseen circumstances.

5. Shipping Charges

Shipping charges are calculated during checkout based on the delivery destination, parcel size, weight, and the applicable courier rates.

Any free shipping promotions will be clearly advertised on the MATCHCORE SA website and will be subject to the terms of that promotion.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

MATCHCORE SA cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

If an order is returned to us because delivery could not be completed due to incorrect information or repeated failed delivery attempts, additional shipping charges may apply before the order is re-dispatched.

7. Order Tracking

Where available, customers will receive a shipping confirmation email containing tracking information once the order has been dispatched.

Tracking updates are provided by the courier and may take some time to appear after collection.

8. Inspection Upon Delivery

Customers are encouraged to inspect their parcels upon delivery.

If the parcel appears damaged, tampered with, or incomplete, customers should:

• Photograph the parcel and its contents immediately.

• Note any visible damage when accepting the delivery where possible.

• Notify MATCHCORE SA within 48 hours of receiving the order.

Prompt reporting assists us in resolving courier-related issues as quickly as possible.

9. Lost or Delayed Shipments

If an order has not been delivered within the expected delivery period, customers should contact MATCHCORE SA so that we may investigate the matter with the courier.

A shipment will only be regarded as lost once the courier has completed its investigation and confirmed that the parcel cannot be located.

Where appropriate, MATCHCORE SA will arrange for a replacement shipment or refund in accordance with our Returns & Refund Policy.

10. Delivery Acceptance

Delivery is considered complete once the parcel has been delivered to the address provided during checkout and accepted by the customer or another person present at that address.

MATCHCORE SA cannot accept responsibility for parcels after successful delivery has been confirmed by the courier.

11. Circumstances Beyond Our Control

While we strive to deliver all orders within the estimated timeframes, MATCHCORE SA shall not be held liable for delays caused by events beyond our reasonable control, including but not limited to:

• Severe weather conditions

• Natural disasters

• Civil unrest or strikes

• Road closures

• Courier operational delays

• Government restrictions

• Any other force majeure event

12. Contact Us

Should you have any questions regarding shipping or the status of your order, please contact MATCHCORE SA using the contact details provided on our website.

We are committed to assisting our customers and resolving any delivery-related queries as quickly as possible.